PRIVACY POLICY

Doringkloof Realtor CC – RVE Property Group
Registration Number: 1995/028400/23

Last updated: September 2026

1. Introduction

Doringkloof Realtor CC, Registration Number 1995/028400/23, operating as RVE Property Group (“RVE Property Group”, “RVE”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

2. Personal Information We May Collect

Depending on your interaction with RVE Property Group and the services you require, we may collect personal information including:

• your full name and surname;
• identity number or identification documentation where required;
• telephone or mobile number;
• email address;
• residential, postal or property address;
• property information;
• information relating to property sales, purchases, rentals or management;
• banking or financial information where required for a transaction;
• employment or income information where relevant;
• information and documentation required for FICA, KYC or other legal requirements;
• information contained in property enquiries or messages; and
• any other information that you voluntarily provide to us.

Limited technical information may also be processed through the website, hosting environment or website software, such as IP addresses, browser information, cookies or website usage information where applicable.

3. How We Collect Personal Information

We may collect personal information when you:

• submit a property enquiry;
• complete a contact or enquiry form;
• contact us through our website;
• communicate with us by telephone or email;
• enquire about buying, selling, renting or letting property;
• provide information relating to a property transaction;
• provide documents required for legal, regulatory or financial purposes; or
• otherwise voluntarily provide information to RVE Property Group.

Property enquiry functionality may be provided through website software and plugins, including Estatik.

4. Why We Process Personal Information

We may process personal information for purposes including:

• responding to enquiries;
• providing property information;
• assisting buyers, sellers, landlords and tenants;
• arranging property viewings and appointments;
• property sales, rentals and management;
• preparing and administering property transactions;
• communicating with clients and prospective clients;
• complying with legal and regulatory requirements;
• FICA and KYC verification;
• financial administration;
• maintaining business and transaction records;
• providing customer service;
• managing client relationships;
• maintaining and protecting our website and systems; and
• marketing where permitted by law.

5. Property Enquiries

When you submit a property or general enquiry, information provided may be used to:

• identify and contact you;
• respond to your enquiry;
• provide information about a property or service;
• arrange a viewing or appointment;
• communicate with you regarding your enquiry; and
• assist you with a possible property transaction.

Submitting an enquiry does not itself conclude an agreement of sale, lease agreement, credit agreement or other binding transaction.

6. Property Finance Estimation Tools

Our website provides property finance tools that help estimate bond repayments and transfer and bond costs.

Information entered into these tools is used to generate estimates.

The Transfer & Bond Cost Calculator has been configured so that its submission function is disabled and IP-address capture for calculator submissions has been switched off.

Results produced by these tools are estimates only and do not constitute:

• a binding quotation;
• legal advice;
• tax advice;
• conveyancing advice;
• financial advice; or
• a guarantee of final costs or repayments.

Actual figures may vary depending on the transaction, property value, VAT status, financial institution, applicable interest rate, attorney fees, SARS requirements, Deeds Office charges and other costs or circumstances.

7. Sharing of Personal Information

Where reasonably necessary, authorised or required by law, personal information may be shared with appropriate third parties such as:

• conveyancers and attorneys;
• financial institutions;
• credit bureaus where legally appropriate;
• property practitioners;
• landlords, sellers or other relevant parties to a property transaction;
• contractors and professional service providers;
• property portals and listing platforms;
• website, hosting and technology service providers;
• accountants or auditors; and
• government departments or regulatory authorities where legally required.

Where any such third parties are located outside South Africa, RVE Property Group will take reasonable steps to ensure that any cross-border transfer of personal information complies with the requirements of POPIA.

RVE Property Group does not sell personal information.

8. Security of Personal Information

RVE Property Group takes reasonable technical and organisational measures to protect personal information against:

• loss;
• misuse;
• unauthorised access;
• unauthorised disclosure;
• alteration; and
• destruction.

Measures may include password-protected systems, secure file storage, restricted access and appropriate administrative or technical safeguards.

Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, RVE Property Group will notify the Information Regulator and the affected data subjects as soon as reasonably possible, in accordance with POPIA.

9. Retention of Personal Information

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by applicable law.

Certain transaction, financial, FICA, accounting or regulatory records may need to be retained for legally prescribed periods.

When information is no longer required, it may be securely destroyed, deleted or de-identified where appropriate.

10. Cookies and Website Technologies

The RVE Property Group website may use cookies and similar technologies for purposes such as:

• website functionality;
• security;
• website performance;
• analytics; and
• improving the user experience.

Website hosting providers, WordPress, plugins or other technology providers may also process limited technical information required for the operation and security of the website.

Where required by law, your consent will be requested before non-essential cookies are set, and you may manage, block or delete cookies at any time through your browser settings.

11. Direct Marketing

Where RVE Property Group conducts electronic direct marketing, it will do so in accordance with applicable South African law.

Where consent is required, appropriate consent will be obtained and recipients will be provided with a reasonable means to object to or unsubscribe from further marketing communications.

12. Your Rights

Subject to applicable South African law, you may have the right to:

• ask whether RVE Property Group holds personal information about you;
• request access to your personal information;
• request correction or updating of inaccurate information;
• request deletion or destruction where legally permitted;
• object to certain processing;
• withdraw consent where processing depends on consent; and
• lodge a complaint with the Information Regulator.

RVE Property Group will acknowledge and respond to requests of this nature within a reasonable period, and in any event within the timeframes prescribed by applicable South African law.

13. External Websites

Our website may contain links to third-party websites, including:

• government websites;
• SARS;
• financial institutions;
• property portals;
• professional organisations; and
• social-media platforms.

RVE Property Group is not responsible for the privacy practices, security or content of external websites.

14. Information Officer

Privacy, POPIA and information-access enquiries may be directed to:

Maria Viljoen
Information Officer
Doringkloof Realtor CC – RVE Property Group

Email: admin@rveprop.co.za
Telephone: 012 667 1754
Address: 86 Jean Avenue, Doringkloof, Centurion

These details correspond with RVE Property Group’s existing PAIA Manual.

15. Business Contact Details

Doringkloof Realtor CC
Registration Number: 1995/028400/23
RVE Property Group

86 Jean Avenue
Doringkloof
Centurion
South Africa

Telephone: +27 (0)12 667 1754
Email: admin@rveprop.co.za
Website: https://www.rvepropertygroup.co.za/

16. Information Regulator

If you believe that your personal information has been processed in a manner that does not comply with applicable South African privacy law, you may lodge a complaint with the:

Information Regulator (South Africa)

Website: inforegulator.org.za

17. Changes to This Privacy Policy

RVE Property Group may amend this Privacy Policy from time to time to reflect changes to:

• our website;
• our services;
• our business practices;
• the way personal information is processed; or
• applicable legal requirements.

The latest version will be published on the website with the date of the most recent update.